All systems operational
Refreshed
Shop ?
Operational
MyHS
Operational
Incidents
Connect issues with accessing remote access services
Resolved | Mar 22, 2023 | 21:41 GMT-04:00
This issue is resolved. Microsoft was having an issue with connections to their Azure database. They have resolved the issue.
Open | Mar 22, 2023 | 20:58 GMT-04:00
There is an issue connecting with our remote database and we are investigating the issue.
MyHS Connection Issues
Resolved | Oct 21, 2022 | 01:09 GMT-04:00
All services are operating normally
Open | Oct 20, 2022 | 18:44 GMT-04:00
We are investigating an issue with connecting to the MyHS service.
10/20/22 9:33pm EST Still working on this issue, will post an update when we have more information
10/21/22 1:04am EST All services are now operating normally
MyHS Local ?
Operational
Incidents
MyHS Remote ?
Operational
Incidents
Amazon Alexa ?
Operational
Incidents
Google Home ?
Operational
Incidents
IFTTT ?
Operational
Incidents
Main Website ?
Operational
Forum ?
Operational
Incidents
Open | Sep 28, 2019 | 17:27 GMT-04:00
VBulletin software has been compromised so our forum will be down until they fix the issue. We do not have a date as to when the forum will be back up.
Developer Portal ?
Operational
Incidents
Connect issues with accessing remote access services
Resolved | Mar 22, 2023 | 21:41 GMT-04:00
This issue is resolved. Microsoft was having an issue with connections to their Azure database. They have resolved the issue.
Open | Mar 22, 2023 | 20:58 GMT-04:00
There is an issue connecting with our remote database and we are investigating the issue.
Docs ?
Operational
Service Desk ?
Operational
Incident history
Connectivity Issue
Resolved | Sep 16, 2023 | 14:50 GMT-04:00
9/16/23 2:47 Issue should be resolved.
We are currently experiencing a connectivity issue with our database provider. We are investigating the issue. This is affecting MyHS and the developer plugin portal.
Update:
The issue is with our Database Provider Microsoft Azure. They are aware of the issue and are working on it. We will update when we know more.
At Saturday, September 16, 2023 at 3:32:27 AM EDT, the Azure monitoring system received the following information regarding your SQL database:
We're sorry your SQL database is unavailable at this time. Currently, Azure shows the downtime for your SQL database resource at a two-minute granularity. The actual downtime might be less than two minutes. If we are able to find the reason for unavailability, it will appear here within an hour after the downtime event. Please check back later to see if more information is provided.
Find and the HomeSeer updater are currently down, investigating
Closed | Jun 28, 2023 | 17:18 GMT-04:00
Find and the updater are working, false notification.
-
Open | Jun 28, 2023 | 17:08 GMT-04:00
Find and the HomeSeer updater are currently down, investigating
HomeSeer Network Outage
Resolved | Oct 17, 2021 | 14:33 GMT-04:00
Network issue resolved
-
Identified | Oct 17, 2021 | 14:30 GMT-04:00
Working to resolve a network issue on the server hardware.
Network Outage
Resolved | Dec 04, 2020 | 21:40 GMT-05:00
Network issue resolved.
-
Waiting | Dec 04, 2020 | 21:27 GMT-05:00
Network outage at Vultr Atlanta hosting site.
HomeSeer Updater and find.homeseer.com are down
Closed | Sep 09, 2020 | 14:23 GMT-04:00
We are working on an issue that is preventing HomeSeer from providing updates. This issue is also preventing access to find.homeseer.com. We should have this resolved shortly.
This is resolved.
Mobile connections are experiencing issues
Closed | Jun 26, 2020 | 11:10 GMT-04:00
Issue has been resolved. Case closed.
-
Resolved | Jun 26, 2020 | 11:08 GMT-04:00
HomeSeer Mobile and HSTouch connections are currently down. Browser connections via mobile and desktop are operational.
Alexa, Google Home, and IFTTT are operational.