All systems operational


Shop ?



MyHS Local ?


MyHS Remote ?


Amazon Alexa ?


Google Home ?




Main Website ?


Forum ?


Developer Portal ?


Docs ?

Operational Local access through Remote access through Amazon Alexa integration via MyHS Google Home integration via MyHS IFTTT integration via MyHS Plugin portal for developers Location of SDK, Portal, and HS4 documentation.

Incident history

Connectivity Issue

Resolved | Sep 16, 2023 | 14:50 GMT-04:00

9/16/23 2:47 Issue should be resolved.

We are currently experiencing a connectivity issue with our database provider. We are investigating the issue. This is affecting MyHS and the developer plugin portal.

The issue is with our Database Provider Microsoft Azure. They are aware of the issue and are working on it. We will update when we know more.

At Saturday, September 16, 2023 at 3:32:27 AM EDT, the Azure monitoring system received the following information regarding your SQL database:
We're sorry your SQL database is unavailable at this time. Currently, Azure shows the downtime for your SQL database resource at a two-minute granularity. The actual downtime might be less than two minutes. If we are able to find the reason for unavailability, it will appear here within an hour after the downtime event. Please check back later to see if more information is provided.

Find and the HomeSeer updater are currently down, investigating

Closed | Jun 28, 2023 | 17:18 GMT-04:00

Find and the updater are working, false notification.

+Show history

  • Open | Jun 28, 2023 | 17:08 GMT-04:00

    Find and the HomeSeer updater are currently down, investigating

HomeSeer Network Outage

Resolved | Oct 17, 2021 | 14:33 GMT-04:00

Network issue resolved

+Show history

  • Identified | Oct 17, 2021 | 14:30 GMT-04:00

    Working to resolve a network issue on the server hardware.

Network Outage

Resolved | Dec 04, 2020 | 21:40 GMT-05:00

Network issue resolved.

+Show history

  • Waiting | Dec 04, 2020 | 21:27 GMT-05:00

    Network outage at Vultr Atlanta hosting site.

HomeSeer Updater and are down

Closed | Sep 09, 2020 | 14:23 GMT-04:00

We are working on an issue that is preventing HomeSeer from providing updates. This issue is also preventing access to We should have this resolved shortly.

This is resolved.

Mobile connections are experiencing issues

Closed | Jun 26, 2020 | 11:10 GMT-04:00

Issue has been resolved. Case closed.

+Show history

  • Resolved | Jun 26, 2020 | 11:08 GMT-04:00

    HomeSeer Mobile and HSTouch connections are currently down. Browser connections via mobile and desktop are operational.

    Alexa, Google Home, and IFTTT are operational.

MyHS Login Issues

Closed | Jun 13, 2020 | 12:05 GMT-04:00

We are investigating issues related to users not able to log into their HomeSeer systems.
Issue resolved.

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